Delivery & Returns


Freed of London aim to dispatch orders within 48 hours, however during busy periods, we ask that you allow up to 14 working days for the delivery of your order.

Freed of London will send your order via either UPS or another trackable delivery service meaning that a signature may be required upon delivery. Freed of London is unable to accept responsibility for any late or undelivered parcels.

Parcels that have been returned to Freed of London may be subject to an additional delivery fee should you still require the goods. Please refer to the table below for our shipping charges:



Returns


If for some reason you no longer require your purchase from Freed of London, please send your request for a return within seven working days starting on the day following your receipt of shipment.

Your request for return can be sent via e-mail: returns@freed.co.uk, Fax: +44(0) 116 254 5468, or by post to: Returns Department, Freed of London Ltd, 35 Rydal Street, Leicester, UK, LE2 7DS

Returned goods must be in their original packaging complete with sole saver plastic covers. We are unable to accept returns on nylon based products as the goods cannot be restored to the same physical state in which they were supplied due to the distorted nature of the goods once they have been worn. Nylon products that have been deemed faulty by Freed of London will be accepted as returns and subject to a full refund. This is in accordance with your statutory rights under the Sale of Goods Act 1979.

Sending your return


When returning your item, please ensure the package is securely wrapped or boxed with a copy of your original invoice included in the package. Failure to include a copy of your original invoice will cause a delay when processing your return. We strongly advise that you obtain proof of postage when returning goods as Freed of London is unable to accept any responsibility for goods that may have gone missing in the post. If your item does get lost in the post you can use your proof of postage to make an insurance claim with the postage provider that was used for returning the goods.

The customer has a statutory duty to arrange for the return of unsuitable goods in reasonable care. All returns postage is at the expense of the customer unless the goods are deemed faulty by Freed of London. Freed of London can offer a returns collection service for a standard courier charge. This is dependent on the location and weight of returned goods. Please contact out returns department for more information.

Please send all returns to the address below:

Returns Department, Freed of London Ltd,35 Rydal Street Leicester,United Kingdom,LE2 7DS

Refunds

Your refund will be processed within 30 business days. Refunds can only be credited back to the original card that was used to place the order. All returns postal charges are to be paid by the customer unless the item has been deemed faulty by the returns department.